1. About this policy and who we are

UpLift Intervention Pty Ltd (ABN 17 693 528 371, ACN 693 528 371) (“UpLift”, “we”, “us”) provides early intervention and behavioural support for children and families across Tasmania. This policy explains how we collect, use, store and share personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

It applies when you visit our website, contact us, attend a free trial session, workshop or event, or receive our services. These include the Home-Based Intervention Program, School Readiness and Educational Therapy, School Shadow Support, and any services we launch in future.

Our privacy contact

Email: admin@upliftintervention.com.au
Phone: +61 425 141 906
Contact Us Form
Postal address: Hobart, Tasmania, Australia

2. What personal information we collect

We collect only the information we reasonably need to support your child and family. Depending on how you deal with us, this may include:

Contact details: names of parents, carers and children, address, phone, email and preferred way to be contacted.
Child and family details: date of birth, age, school, preschool or childcare, and family circumstances that are relevant to support.
Health and disability information: diagnoses, assessments and reports from paediatricians, psychologists, speech pathologists, occupational therapists or other professionals; developmental history; communication, sensory, behavioural and emotional information; relevant medical conditions, medications and allergies.
Service records: intake information, goals, session notes, behaviour observations (for example ABC records), support plans, progress updates, and our communications with you.
School and early learning information: information from teachers or educators when we provide School Shadow Support or School Readiness programs, such as learning support plans.
NDIS information: participant number, plan details, funding and support coordinator or plan manager details [include only if you work with NDIS participants].
Payment and admin details: billing contact, invoices and payment records. we do not store card details.
Photos and video: only with your written consent (see section 10).
Website information: IP address, browser and device details, pages visited, cookies, comments and form submissions (see section 8).

Health information is “sensitive information” under the Privacy Act. We collect it only with consent, or where the law allows, and only where it is reasonably necessary for our services.

3. Children’s information and consent

Most of the information we hold is about children. In general, we collect it from a parent, carer or guardian who has the legal authority to consent on the child’s behalf.

Parental responsibility. We may ask who has parental responsibility and ask for relevant court or care orders where families are separated or care arrangements are complex.
Children’s views. Where a child is able to understand what is happening, we explain things in age-appropriate language and take their views into account. For older children, we consider whether they can give their own consent.
Written consent. We record your consent at intake, including consent to share information with schools and other professionals. We ask for separate written consent for photos, video and testimonials.
Withdrawing consent. You can withdraw consent at any time by contacting us. This may limit what we can do for your child, and it does not undo anything we lawfully did before you withdrew it.

We do not publish identifying information about a child on our website, social media or resources without clear consent.

4. How we collect personal information

We collect information in these ways:

Directly from you: through our enquiry form, phone calls, email, WhatsApp messages, free trial sessions, intake forms, sessions, workshops and events.
From others, with your consent: such as your GP, paediatrician, psychologist, speech pathologist, occupational therapist, your child’s school or early learning service, and NDIS-related contacts.
By observation: when we observe a child during sessions, in the home, or in a school or preschool setting.
Automatically: through cookies and similar tools when you use our website.

If we receive personal information we did not ask for and do not need, we will destroy or de-identify it where it is lawful and reasonable to do so.

5. Why we collect, use and disclose information

We use personal information to:

respond to enquiries and arrange free trial sessions;
assess your child’s strengths, interests and needs, and set goals with your family;
plan, deliver and review individualised support, including behaviour support plans;
communicate with you and give you practical strategies to use at home;
coordinate with schools, early learning services and other professionals involved in your child’s care;
invoice, process payments and, where relevant, manage NDIS claims;
keep our services safe, high quality and compliant with the law;
run workshops, events and community programs; and
improve our website and resources.

We use or disclose information for another purpose only if it is related to the purpose we collected it for and you would reasonably expect it (for health information, directly related), if you consent, or if the law requires or permits it. If you choose not to give us information we need, we may not be able to provide some services.

6. Who we share information with

We share information only as needed, and usually with your consent. We do not sell personal information. We may share it with:

Other professionals involved in your child’s care, such as GPs, paediatricians, psychologists, speech pathologists and occupational therapists.
Schools, preschools and childcare services, limited to what is needed to support your child there.
NDIS-related organisations, such as the NDIA, support coordinators and plan managers, and the NDIS Quality and Safeguards Commission [include only if applicable].
Service providers who help us run our business, such as IT, cloud storage, website hosting, email, scheduling, accounting and payment providers. They must keep information confidential and secure.
Professional advisers, such as insurers, lawyers, accountants and auditors.
Our own team. Only staff and contractors who need the information to do their work can access it, and they are bound by confidentiality.

Where the law requires or permits it, we may also disclose information:

to meet child protection and mandatory reporting duties;
to prevent or lessen a serious threat to a person’s life, health or safety;
to comply with a court order, subpoena or request from a regulator or law enforcement; or
where you have given your consent.

7. Overseas disclosure

Some of the tools we use, such as cloud storage, email, website analytics and messaging apps (for example WhatsApp), may store or process information outside Australia, including in Singapore. Before we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs, or we will ask for your consent.

8. Our website: cookies, analytics, forms and social media

Cookies and analytics. We use cookies and similar tools to make the site work and to understand how it is used. You can block or delete cookies in your browser settings, though some features may not work.
Comments. If you leave a comment, we collect the name, email address, comment text, your IP address and browser details. We may use an anonymised version of your email address to check whether you have a Gravatar profile image. Comment cookies that remember your name and email last one year.
Forms. We use the details you enter in our contact form, newsletter sign-up and “notify me” forms only to respond to you or send the updates you asked for.
WhatsApp and social media. If you message us through WhatsApp, Facebook or Instagram, those platforms also collect your information under their own privacy policies.
Images. Please do not upload images to our site that contain location (GPS) data, because other visitors may be able to download and read it.
Other websites. Our site may link to other websites. We are not responsible for their privacy practices.

Please keep sensitive details off forms, email and messaging apps where you can. If you need to share a diagnosis, report or other health information, we are happy to arrange a phone call or a more secure way to send it.

9. Newsletters and direct marketing

We send newsletters, event invitations and resource updates only to people who have asked for them or otherwise consented, in line with the Spam Act 2003 (Cth). Every message includes an easy way to unsubscribe, and you can also opt out any time by emailing admin@upliftintervention.com.au. We never use a child’s health information for marketing.

10. Photos, videos, events and testimonials

Consent first. We take and share photos or video of children, families or workshop attendees only with written consent that says where the image will be used (for example our website, social media or printed material).
Therapy records. Photos or video we take to support a child’s program are kept in their secure record and are not posted publicly.
Testimonials. We publish testimonials only with the author’s permission. You choose how you are named (full name, first name, initials or anonymous), and we avoid identifying details about children.
Changing your mind. You can withdraw consent at any time. We will remove the material from our website and social media accounts as soon as reasonably practical, but we cannot recall copies that others have already saved or shared.

11. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include:

storing electronic records in secure client record system, with password protection and multi-factor authentication.
keeping any paper records in locked storage and limiting what we carry between visits;
restricting access to staff and contractors who need it, and requiring them to keep it confidential;
using secure, up-to-date devices and software; and
training our team in privacy and confidentiality.

No system is completely secure. If you have concerns about how you send us information, please talk to us.

12. How long we keep information

We keep client records for 7 years after the last service. When we no longer need information, and the law does not require us to keep it, we securely destroy or de-identify it.

Enquiries that do not lead to a service are kept for 12 months. Newsletter details are kept until you unsubscribe.

13. Accessing and correcting your information

You can ask to see the personal information we hold about you. A parent or carer can ask for their child’s information, taking into account the child’s age and maturity. To make a request, contact our privacy contact using the details in section 1.

We will check your identity first, and we aim to respond within 30 days.
If we refuse access, we will tell you why in writing. Reasons the law allows include a serious threat to someone’s safety, or the privacy of other people.
If information is inaccurate, out of date or incomplete, tell us and we will correct it. If we disagree, we will note your request on the record and explain our decision.
We do not charge for making a request. We may charge a reasonable fee to provide copies.

14. Data breaches

If personal information is lost, accessed or disclosed without authorisation, we act quickly to contain it and assess the risk. If the breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.

15. Questions and complaints

If you have a question or concern about how we handle your information, contact our privacy contact (section 1). We will acknowledge your complaint within 5 business days and aim to respond within 30 days.

If you are not satisfied, you can contact:

the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, 1300 363 992;
the NDIS Quality and Safeguards Commission, 1800 035 544; or
the Health Complaints Commissioner (Tasmania): healthcomplaints.tas.gov.au, 1800 001 170;

16. Changes to this policy

We may update this policy as our services, technology or the law change. The current version is always on our website, with the date it was last updated.

Last updated: September 12, 2026

Privacy Policy